✅Terms & Conditions✅
Thank you for choosing us! Please read the information below carefully before making a booking.
📝 Important Before Booking
To ensure a smooth and safe hire experience, please check the following beforehand:
Make sure the inflatable and equipment fit your chosen location and are suitable for the venue. Each inflatable has specific space requirements listed on its product page.
Confirm there is sufficient access to the setup area — no tight entrances, awkward steps, narrow gates, restricted parking, or blocked walkways.
You must ensure that the ground surface is appropriate for the inflatable hired (see product pages for details).
A 240v mains socket must be available within 40m of the setup space. If not, a generator will be required.
🚫 We are unable to run wires across public pathways or public roads.
If you're unsure about sizing, access, or power — simply send us photos or questions 📸📞 07478 233005 or via Contact MLM Bouncy Castles form.
⛔ If we arrive and the venue/space is unsuitable, unfortunately we must cancel the delivery — the full hire fee will still apply.
🏡 Before Our Team Arrives
Please prepare your space by ensuring:
The setup area is completely clean — no pet mess, rubbish, toys, stones, sharp objects, washing lines, or garden debris.
If you have pets (especially dogs 🐕), the garden must be fully cleaned prior to delivery.
Clear access routes — remove bins, bikes, cars, toys, furniture, etc.
If we must pass through your home to access the garden, the path must be clear and safe to navigate.
Inform us in advance if access includes tight passages, stairs, or any obstacles.
⛔ If we cannot safely access the setup area, or the space is unsuitable on arrival, we may have to cancel — and full payment will still be charged.
🎈 Using the Inflatable – Safety Rules
To keep everyone safe and protect the equipment, please follow these instructions:
❌ No food, drinks, or chewing gum near/on the inflatable
❌ No face paint, silly string, confetti, streamers, or party poppers near the inflatable (can stain)
Age limits must be respected ✅ — older users can damage the inflatable & invalidate insurance
A responsible adult must supervise children at all times 👀
Do not climb, sit, or hang on inflatable walls
Avoid overcrowding — refer to the suitability details of each inflatable
Separate small & big children
No rough play, pushing, or dangerous behaviour
Safety step = for entry/exit only — no bouncing there
🚭 No smoking or BBQs near equipment
Remove shoes, glasses, jewellery, badges before bouncing
Nobody on the inflatable while inflating/deflating
Keep sharp items, toys, and animals away 🧸🐶
Not suitable for individuals with neck/back issues or feeling unwell
No somersaults 🤸
Empty pockets & suitable clothing ok
Keep entrance/exit area clear
Users must not be taller than the inflatable walls
Stop use if the inflatable gets wet — dry fully before restarting
❌ No water pistols or hosepipes
Keep blower vents clear & check the inflatable remains pegged and secure
Windy weather? Switch off immediately
If blower stops, get everyone off, check plugs/fuses/tubes — call us if unsure
Keep children away from the blower & power source
Equipment must be returned clean and undamaged. Any extra cleaning or damage will incur a charge.
🚫 Not Allowed on Inflatable
Food, drinks, face paint, confetti, water, or any liquids.
Failure to follow this will result in an additional cleaning charge.
💰 Business Use / Sub-Hire 💰
Our equipment is strictly for private, non-commercial residential use only. Sub-hiring, lending, or using the equipment for profit-making or public events is not permitted unless agreed in writing in advance.
If commercial or public use is approved, a 50% surcharge will apply, and the hirer must provide valid proof of Public Liability Insurance covering such use before the hire date.
☑️ Public Liability Insurance ☑️
For any approved business, commercial, or public event use, the hirer must provide evidence of suitable Public Liability Insurance (minimum £5 million).
Our insurance does not cover accidents, injuries, or damage resulting from:
-unauthorised commercial use
-rule violations
-misuse of equipment
-lack of proper supervision
⚠️ Damage & Cleaning Policy
If the equipment is returned dirty, stained, or damaged due to misuse, additional cleaning or repair fees will apply.
The amount charged will be determined by the level of dirt or damage, based on the time, materials, and labour required to restore the equipment to its original condition.
Severe misuse or damage that prevents future hires may result in a charge for the full replacement value of the inflatable or equipment.
🚫 CANCELLATIONS & WEATHER POLICY
✅ More than 72 hours before hire → Full refund
❌ Within 72 hours → Deposit is non-refundable
❌ Cancellation on arrival → Full hire fee due
🌦️ Weather & Outdoor Safety Cancellations
Safety is our top priority.
We may cancel outdoor bookings due to unsafe weather, including:
1. High winds
2. Heavy rain
3. Soft/unsafe ground conditions
4. Any weather-related safety risk
If we cancel due to weather, no charge applies — safety first ✅
If you cancel due to weather before delivery, no charge applies.
However, if we have already set up and you then request removal due to weather or personal choice, the full hire fee will still apply.
❗ Cancellations Due to Incorrect Information / Access Issues
Full hire fee applies if we must cancel because of:
-Incorrect venue size or unsuitable space
-Access not as described / unsafe access route
-Client double-booking venue
-Wrong date, time, or booking details
-Client changes mind
-Venue unavailable or not ready
⚖️ Liability & Safety Disclaimer
Use of inflatables is entirely at your own risk.
The hirer is fully responsible for:
-Supervising users
-Ensuring safety rules are followed
-Preventing damage or injuries
We cannot accept liability for injuries resulting from misuse, negligence, or failure to follow safety instructions.
For inquiries, please contact us at info@mlmbouncycastles.co.uk or WhatsApp/Call 07478233005 ☎️